Privacy Policy

Privacy Policy for UnSently
Last updated: December 3, 2025

Welcome to UnSently (“UnSently,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://unsently.com and any related pages, content, or services (collectively, the “Site”).

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Who We Are

UnSently is a platform where users can write, store, and (if they choose) share “unsent letters,” comments, and related content. Our goal is to provide a safe space for emotional expression and connection while taking your privacy seriously.

If you have questions about this Privacy Policy, you can contact us at:

2. Information We Collect

We collect information in three main ways: information you provide, information collected automatically, and information from third-party services (like Facebook).

2.1 Information You Provide Directly

When you use UnSently, you may provide us with:

  • Account Information

    • Name or display name

    • Email address

    • Username

    • Password (stored in encrypted form)

  • Profile Information (optional)

    • Profile photo

    • Short bio or description

    • Location (if you choose to share it)

    • Other optional profile fields

  • Content You Submit

    • Unsent letters

    • Comments and replies

    • Reactions or other user-generated content

  • Communication Information

    • Messages you send to us (support emails, contact form submissions, feedback)

2.2 Information Collected Automatically

When you access the Site, we may automatically collect:

  • Usage Data

    • Pages you visit

    • Links you click

    • Time spent on pages

    • Referring/exit pages

  • Device and Log Data

    • IP address

    • Browser type and version

    • Device type

    • Operating system

    • Date and time of access

  • Cookies and Similar Technologies
    We use cookies and similar tracking technologies to:

    • Keep you logged in

    • Remember your preferences

    • Analyze usage and improve performance

You can control cookies through your browser settings, but disabling them may affect how parts of the Site function.

2.3 Information from Third-Party Services (e.g., Facebook Login)

If you sign up or log in using Facebook (or another social login provider), we may receive information such as:

  • Your name

  • Your email address

  • Your Facebook profile ID

  • Your profile picture

We do not receive your Facebook password.
The exact data we receive depends on your privacy settings with that provider and what you authorize when you connect your account. You can disconnect UnSently from Facebook at any time through your Facebook settings.

3. How We Use Your Information

We use your information to:

  • Provide and Maintain the Site

    • Create and manage your account

    • Allow you to log in, write letters, comment, and interact with features

  • Improve and Personalize Your Experience

    • Customize content and layouts

    • Remember your settings and preferences

  • Communicate with You

    • Send important account-related emails (password reset, security alerts, etc.)

    • Respond to support requests or questions

    • Send optional updates or newsletters (you can unsubscribe at any time)

  • Protect Our Platform

    • Monitor for abuse, spam, and suspicious activity

    • Enforce our Terms of Use

    • Maintain the safety and integrity of the Site and users

  • Legal and Compliance Purposes

    • Comply with applicable laws and regulations

    • Respond to lawful requests from authorities when required

We do not sell your personal information to data brokers.

4. Public Content and Sensitive Information (Important for Your Safety)

UnSently is designed for emotional expression. Please use wisdom in what you write and share.

  • If you choose to make letters or comments public or visible to others, that content may be seen by other users or visitors.

  • Please do not include highly sensitive personal information such as:

    • Full legal names of other people

    • Home addresses or phone numbers

    • Financial information (credit cards, bank details)

    • Social Security numbers or similar IDs

    • Detailed medical records or diagnoses

If you choose to share such information anyway, you do so at your own risk. We are not responsible for what you voluntarily choose to publish in your letters or comments.

5. How We Share Your Information

We may share your information in the following situations:

5.1 Service Providers

We may use trusted third-party service providers to help operate the Site, such as:

  • Hosting providers

  • Email service providers

  • Analytics tools

  • Security and performance services

These providers may have access to your information only as needed to perform their services and are not permitted to use it for other purposes.

5.2 Legal Requirements

We may disclose your information if we believe it is necessary to:

  • Comply with a legal obligation, court order, or government request

  • Protect our rights, property, or safety

  • Protect the rights, property, or safety of our users or the public

5.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or similar event, your information may be transferred as part of that transaction, subject to this Privacy Policy.

5.4 Public Content

Any content you explicitly make public (such as public letters or public comments) may be visible to other users or the general public. Be thoughtful about what you share.

6. Social Login (Facebook and Others)

If you use Facebook or another social provider to log in or register:

  • We use the information provided by that service to:

    • Create or connect your account

    • Identify you on the Site

    • Pre-fill your name and profile image (where applicable)

  • You can control what information is shared by adjusting your settings in that social platform.

  • You can disconnect UnSently from your Facebook account at any time using Facebook’s own settings. If you do so, you may no longer be able to log in via Facebook unless you reconnect it.

For Facebook, we also provide a data deletion instructions URL via:
https://unsently.com/account-deletion/

This page explains how users can request deletion of their UnSently account and related data, including requests triggered from Facebook’s “Remove App”/“Data Deletion” process.

7. Account Deletion & Data Deletion Instructions

We want to make it simple for you to leave and take your data with you (or have it removed).

7.1 How to Request Account Deletion

If you want your UnSently account deleted, you can:

  1. Visit: https://unsently.com/account-deletion/

  2. Follow the instructions on that page to:

You may also contact us directly at: support@unsently.com
Please include enough information to identify your account (such as the email you used to register).

7.2 What Happens When You Request Deletion

When you request account deletion, we will:

  • Verify your identity (for security)

  • Remove or anonymize personally identifiable information tied to your account in our active systems, where reasonably possible

  • Log the deletion request so we have a record for legal and security purposes

In general:

  • Your login access will be disabled.

  • Your profile information (name, email, profile photo) will be removed or anonymized.

  • Content you have posted (like letters or comments) may be:

    • Deleted; or

    • Anonymized (for example, your name removed and replaced with a generic label such as “Anonymous User”) so that community discussions can remain but are no longer linked to your identity.

We usually process deletion requests within a reasonable timeframe, typically within 30 days, subject to technical and legal limitations.

7.3 Data Deletion for Facebook and Google Users

If you signed up or logged in using Facebook or Google:

  • Removing the UnSently app from your Facebook and Google accounts does not automatically erase all data stored on UnSently.

  • To fully request deletion of your UnSently account and related data, please:

We use that same URL and process to comply with Facebook’s and Google’s “User Data Deletion” requirements.

8. Data Retention

We keep your information only as long as necessary for the purposes described in this Policy, including:

  • While your account is active

  • While we provide services to you

  • As long as required to comply with legal obligations, resolve disputes, and enforce agreements

After you request deletion, we will:

  • Remove or anonymize identifiable information where reasonably possible

  • Retain only what we are legally required or legitimately allowed to keep (for example, aggregated data or logs needed for security, fraud prevention, or legal compliance)

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights such as:

  • Access – Request a copy of the personal information we hold about you.

  • Correction – Ask us to correct inaccurate or incomplete information.

  • Deletion – Request deletion of your personal information, subject to legal limitations.

  • Restriction or Objection – Ask us to restrict or stop certain processing.

  • Portability – Request your data in a structured, commonly used, machine-readable format (where applicable).

You can also:

  • Update your account information in your profile settings (where available).

  • Request account deletion following the steps in Section 7.

  • Unsubscribe from marketing emails using the “unsubscribe” link in those emails.

To exercise any of these rights, contact us at support@unsently.com. We may need to verify your identity before responding.

10. Data Security

We use reasonable technical and organizational measures to protect your information, including:

  • Encrypted connections (HTTPS/SSL) where possible

  • Secure password storage (e.g., hashing)

  • Access controls and monitoring on our hosting environment

However, no method of transmission or storage is 100% secure. You are responsible for using a strong, unique password and keeping your login details confidential.

11. Children’s Privacy

UnSently is not intended for children under the age of 18 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under that age.

If you believe a child has provided us with personal information, please contact us at support@unsently.com so we can investigate and take appropriate action.

12. International Users

Our services are operated from the United States (Texas). If you access the Site from outside the U.S., you understand that your information may be transferred to, stored in, and processed in the U.S., which may have different data protection laws than your country.

By using the Site, you consent to this transfer and processing.

13. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. If you click a third-party link, you do so at your own risk and should review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do:

  • We will update the “Last updated” date at the top of this page.

  • We will post the new Policy on this page.

If the changes are significant, we may also notify you by email or through a notice on the Site. Your continued use of the Site after any changes means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: